Privacy Policy

1. Who I Am

The Hug Life

Based in Chorley, United Kingdom

Email: info@thehuglife.co.uk

2. The Information I Collect

When you use this website or book a session, I may collect:

Your name

Email address and phone number

Booking details

Address information

A copy of a valid photo ID [such as a driving licence or passport]

In some cases, I may also keep brief notes about sessions to help provide a safe, consistent, and respectful experience.

3. Session Recording

For the safety and protection of both client and practitioner, sessions may be video recorded.

Recordings are used solely for safety, security, and accountability purposes

They are not shared publicly or used for marketing

Access is strictly limited

Recordings are stored securely and only retained for as long as necessary

By booking a session, you acknowledge and consent to this recording.

4. How Your Information Is Used

Your information is used to:

Manage bookings and appointments

Communicate with you about your session

Maintain a safe and professional environment

Meet legal and safety obligations

Your data is never sold or shared for marketing purposes

5. Payments

Payments may be processed securely via third party providers such as:

Card payments

ApplePay/GooglePay

PayPal

These providers handle your payment details in line with their own privacy policies. I do not store your full payment information

6. How Your Data Is Stored

Your information is stored securely using trusted platforms.

Reasonable steps are taken to protect your data from loss, misuse, or unauthorised access.

7. Confidentiality

All sessions are treated with respect and discretion.

Personal information and session details are kept confidential, except where disclosure is required by law or necessary for safety.

8. Age Restriction

Services are strictly 18+ only

Identification may be required to confirm age before a session takes place.

9. Your Rights

Under UK data protection law, you have the right to:

Access the information held about you

Request corrections

Request deletion of your data [where appropriate]

Withdraw consent at any time

To do so, please contact: info@thehuglife.co.uk

10. Cookies

This website may use cookies to improve your browsing experience and help the site function properly

11. Changes To This Policy

This policy may be updated from time to time. The latest version will always be available on this page.